Although ordering online from our website is easy, safe and convenient, we welcome orders in any of the following ways:
- Orders by phone on 01959 577 778
- Order by email to: firstname.lastname@example.org
- By calling in – at the address above Monday to Friday 7.00-5.00.(Excluding Public Holidays)
Once your order has been received by our sales team, it will be confirmed immediately together with an anticipated delivery date.
Returns are accepted within 30 days of purchase along with the following conditions: all items correctly supplied by us and then returned as no fault of our own will be subject to a handling charge of 20% of the original purchase price. No allowance will be made for labour or delivery costs incurred . All goods must be returned at the sender’s expense. If required, we offer a collection service at a charge of £20.00.
N.B This does not apply to larger industrial equipment which may be subject to a restocking fee.
Occasionally we get things wrong but we are committed to putting them right when we do. If for any reason you wish to complain you can speak to anyone in our customer services department who will endeavor to solve the matter to your satisfaction. You can email us at email@example.com, phone us or write to us with any comments or complaints you have, or contact Daniel Heayberd (Operations Director) direct.
No matter how you order, we offer a variety of ways to pay, including:
a) Credit or debit card (Mastercard, Visa, Switch, Solo, etc)
b) Pro-forma invoice. We will send you a pro-forma invoice once we receive your order. Simply post your payment by cheque made payable to: Mustang Marketing & Services Ltd: we will despatch your goods on receipt of your cleared payment.
c) Nett monthly account facility (you must have an established credit to use this facility!)
Please note that we do not open credit accounts for ‘one-off’ orders except in the case of local authority departments and registered charities who can submit an original purchase order number to the address above. We are pleased, however, to open credit facilities to corporate customers ordering consumable products on a regular basis, simply call our accounts department for a credit application form. Please Note:- Credit Accounts are for Trade only and a minimum monthly expenditure of £1000.000 +vat.